Frequently Asked Questions
Will I always get the same crew?
We try our best but we can't guarantee it.
Assigning team members to house cleaning appointments is a complicated dance as we have few team members servicing a lot clients (new and recurring), all spread out across the The Hamptons Each maid has specific attributes and own "super powers" for different types of house cleaning and different types of homes. Each client also has a busy life with family events, health issues, or vacations influencing their availability.
Our main goal is to make you happy. And we do realize the best way to do it is to send you the team that had already succeeded in that. It's also the easiest thing for company and the preferred option for the maids themselves. However, sometimes it's nearly impossible to do because of the above-mentioned factors.
Do we have to be home for cleaning?
Nope. Just leave a key for us and let us know how to access your place. We will clean and lock the door after ourselves.
What about the supplies?
We are constantly researching to use the most effective and the greenest possible solutions. We bring all of our own supplies for the home cleaning service. But if you have a specific solution or tool you'd like us to use, your wish is our command!
How long does it take to clean my home?
Service time may vary. The first time takes longer as we learn what works best for your home and where everything is located. Each subsequent time is faster.
Also, it depends on what condition is your home is in. Some people keep operating-room conditions at the home and just require a touch up or additional services. Others have three teenagers, a dog, and two jobs. We don't judge you when we find an old slice of pizza stuck behind the dresser. We're here to help. But it may take us a little longer to bring your home into the tip top shape.
Generally, it will take between one to three hours for a smaller home cleaning service and two to four hours for a larger home cleaning service. No worries, though, we charge a flat rate, so there is no additional charge even if it takes longer!